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Payments

At Duncans Tea We offer multiple online payment methods. Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use your Visa, Master credit / debit cards to make your purchase. There are zero hidden charges when you make a purchase with us. The prices listed for all the items are final and all-inclusive. The price you see at Checkout is exactly what you pay.

While making an online purchase if there is a payment failure, please retry ensuring the information passed on to payment gateway is accurate i.e. account details, billing address, password etc. Also, ensure that your Internet connection is not disrupted during your payment process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.
If you see any charges on your credit/debit card for purchases made on duncanstea.in, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it

You can email us on contact@duncanstea.in or please give us a call at +91-33-22421605

Shipment

We promise to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you on-time in-full. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

On placing your order, you will receive an email containing a summary of the order. Delivery shall not exceed 10 days, however, sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.