Cart:

0 item(s) ₹0.00
You have no items in your shopping cart.

0

DUNCANS’ TERMS OF E-COMMERCE


Cancellation policy

Orders once placed can be cancelled within 24 hours of placement of order. Cancellation memo received thereafter shall not be effective.

Refund policy

Refund shall be made only in the following cases.

·         Stocks have not been delivered within reasonable period. The reasonableness shall be determined by the circumstances.

·         Inability of the supplier to supply the ordered item.

·         The customer refuses to accept an alternative brand of the homogeneous quality.

·         If stocks are received in damaged condition and such damage is certified by the delivering courier.

In any case it will take approximately 10 working days for the receiving banks to process the refund claim and to get such refund refracted back in the customer’s bank account. It remains clearly agreed that the process of refund shall be initiated by Duncans Tea Limited only at its sole discretion.

Payment policy

Payment can be made by using Net Banking, Credit Card and Debit Card to make purchases as per the rules of payment of the gateway partner. Duncans accepts payments through VISA < Master Card and American Express Credit Card etc.

It may be noted that information regarding Credit Card and Debit Card are not stored by Duncans and therefore Duncans will not remain liable for any misuse of such cards by anyone.

Net Banking

All on-line bank transfers from valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support payment facility to provide those services to the Users.  All such on-line Bank Transfers on payment facility are also governed by the terms and conditions agreed between Buyer and the respective issuing Bank. 

Credit Cards

To pay using Credit Card at checkout the Buyer will need his Credit Card No. Expiry Date and 3 digit CVV No. or any other information as required by the payment gateway or the bank concerned.   After entering these details the Buyer will be re-directed to the Bank’s page for verification by the Issuer of the cards with the help of On-line 3-D Secure Password.  The Buyer’s identity will be verified and the transaction will be completed.

Debit Cards

To pay using Debit Card at checkout the Buyer will need his Debit Card No. Expiry Date and 3 digit CVV No.  After entering these details the Buyer will be re-directed to the Bank’s page for verification by the Issuer of the cards with the help of On-line 3-D Secure Password.  The Buyer’s identity will be verified and the transaction will be completed.