1. Order Processing
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Modifications: Once an order is placed, it cannot be modified. If you need to cancel your order, please contact us within 24 hours of placing the order.
2. Shipping Rates and Delivery Estimates
Standard Shipping (3-5 business days)
Free Shipping: Orders over Rs. 300 qualify for free standard shipping.
3. Shipping Carriers
We use reputable carriers such as Delivery for our shipments.
4. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Returns Policy
For details on returns, please refer to our Return Policy.
6. Contact Us
If you have any questions or concerns regarding your order, please contact us at feedback@duncans-tea.com.
